PDD Co-ordinator

Key Responsibilities

• Pre-Delivery Inspection Coordination: Coordinate pre-delivery inspection processes for two-wheeler sales, ensuring timely scheduling, inspection, and delivery of vehicles to customers.
• Customer Communication: Communicate with customers to schedule pre-delivery inspections, provide updates on inspection status, and coordinate delivery timelines, ensuring a positive customer experience.
• Stakeholder Management: Liaise with internal stakeholders, including sales representatives, service technicians, and logistics teams, to coordinate pre-delivery inspection activities and ensure seamless execution.
• Inspection Quality Assurance: Ensure that pre-delivery inspections are conducted according to established standards and procedures, verifying vehicle condition, functionality, and compliance with regulatory requirements.
• Documentation Management: Manage documentation related to pre-delivery inspections, including inspection reports, delivery checklists, and customer agreements, ensuring accuracy and completeness.
• Issue Resolution: Address any issues or discrepancies identified during pre-delivery inspections, coordinating with relevant teams to resolve issues and ensure customer satisfaction.
• Process Improvement: Identify opportunities for process improvement and optimization in pre-delivery inspection processes, proposing changes and enhancements to streamline workflows and improve efficiency.
• Compliance Adherence: Ensure compliance with regulatory requirements, company policies, and industry standards in pre-delivery inspection activities, including adherence to safety and quality standards.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to pre-delivery inspection processes, tracking inspection turnaround times, quality metrics, and customer satisfaction levels.
• Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, service, logistics, and customer support departments, to coordinate efforts and support sales objectives and business goals.

• Bachelors degree in business administration, marketing, or related field.
• 4+ years of experience in sales coordination or operations roles, preferably in the automotive or two-wheeler industry.
• Strong coordination and organizational skills, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders in a professional and courteous manner.
• Attention to detail and commitment to quality, with a focus on delivering high standards of service and customer satisfaction.
• Proficiency in MS Office Suite and familiarity with CRM software and sales automation tools.
• Customer service orientation with a proactive and solution-oriented approach to problem-solving.
• Knowledge of two-wheeler sales processes, pre-delivery inspection procedures, and automotive industry standards and regulations.