Walk-in || Account Manager - Collections

Key Account Manager Debt Collections & Recovery

CreditMantri Finserve Private Limited

Location: Chennai |

Experience: 4–8 Years |

Function: Collections – Account Management |

Employment: Full-time, On-site

About the Role

CreditMantri manages recovery and collections portfolios for banks, NBFCs and ARCs across secured and unsecured retail segments.

We are looking for a Key Account Manager to own lender relationships, manage allocated portfolios, drive collection targets and ensure smooth coordination between lenders and internal operations teams. This is a client-facing, analytical and commercially accountable role.

Key Responsibilities

• Own lender relationships and act as the primary point of contact for allocated portfolios.
• Conduct weekly and monthly business reviews, presenting performance, collection trends and portfolio insights.
• Manage portfolio allocations, analyse ask-versus-received data and address allocation gaps.
• Develop collection strategies with operations and channel teams to achieve monthly targets.
• Monitor portfolio performance across calling, digital campaigns and other collection channels.
• Manage payment reports, reconciliation, discrepancy closure and revenue attribution.
• Drive monthly billing, declarations and commercial closures with lenders.
• Coordinate internal audits and ensure compliance with RBI recovery guidelines and lender policies.
• Handle lender escalations, drive root cause analysis and ensure timely resolution.
• Work closely with operations teams to improve collection efficiency and portfolio performance.

Who We Are Looking For

Must Have:

• 4–8 years of experience in collections, recovery or debt management.
• Experience in banks, NBFCs, ARCs or collection agencies.
• Proven experience managing lender/client relationships and portfolios.
• Strong understanding of collection strategies, portfolio analysis and target management.
• Excellent communication, negotiation and stakeholder management skills.
• Strong analytical and reporting skills with good Excel knowledge.

Success Measures

• Consistent achievement of monthly collection targets.
• Improved portfolio allocation quality and recovery performance.
• Strong lender relationships and portfolio growth.
• Timely reconciliation, billing and audit closure.
• Zero compliance breaches.

Interested Reach out to - 9790850988 - Monica (HR)