Chat Support Executive - Customer Support - Intern

Position - Chat Support Executive

Location - Baner, Pune (Work From Office)

Experience - Fresher

Communication - Excellent

Skillsets - Not Technical, Presentable, positive attitude

Responsibilities

• Interact with users through a series of actions and answer all queries, resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems, network problems, diagnose and solve software issues at the users end.
• Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
• Assist with high-severity requests or issue escalations as needed.

• Must be a graduate in any stream.
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognise the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organise, prioritise, prioritize and manage multiple tasks in a timely manner.
• Ability to thrive in high-demand, high-pressure situations.
• Should be flexible in working on the US Time Zone.
• Looking for Immediate Joiners.

CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com