Junior / Intern Account Manager

Junior/Intern Account Manager

Role Objective: Designed for recent graduates or early-career lab technicians looking to transition from the bench into health-tech. This role focuses on learning the Crelio LIS platform, assisting with client setups, and escalating technical needs while managing day-to-day customer onboarding tracks.

Key Responsibilities

• Coordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirements.
• Assist with basic LIS training for laboratory staff and client administrators.
• Provide low-level software support and manage initial troubleshooting queues.
• Act as a key coordinator between the clinical client and Crelios internal technical engineering teams to resolve issues efficiently.
• Document customer feedback and feature requests to help improve the software lifecycle.

• Required: Formal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields).
• Preferred: Prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting; strong communication skills.
• Location Requirement: Fully remote; West Coast residency preferred.

  Compensation & Promotion Timeline

• Phase / Metric
• Details & Projections
• Months 1-3 (Hourly/Intern Phase)
• $25.00 - $32.00 per hour (Focus on structured onboarding and system training).
• Full-Time Base Salary Range
• $65,000 - $75,000 per year (Triggered upon graduation to independent queue management).
• On-Target Earnings (OTE)
• $72,000 - $85,000 per year (Includes 10%-15% variable bonus based on onboarding milestones).
• Month 6 Performance Review
• Potential 5% to 8% salary increase or milestone-based adjustment upon proven autonomy.
• Month 12 Merit Review
• Standard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up).

About CrelioHealth

CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com