Customer Care Representative

We are seeking committed and service-oriented professionals to join our International Customer Support team.

Position: Customer Support Executive
Process: International Voice & Chat
Location: Chandigarh and Mohali
Shift: Rotational (including night shifts)
Experience: Freshers and experienced candidates welcome
Qualification: Minimum 12th Pass or Graduate
Compensation: Competitive salary with performance-based incentives

Roles and Responsibilities

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  Handle customer queries through voice and chat channels professionally and efficiently

  
  
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  Resolve customer issues in a timely and accurate manner

  
  
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  Provide product and service information to customers

  
  
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  Maintain a positive, empathetic, and professional attitude at all times

  
  
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  Log all interactions accurately and follow up when necessary

  
  
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  Meet performance benchmarks in quality, efficiency, and customer satisfaction

  
  
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  Collaborate with internal teams to escalate and resolve complex issues

  
  

Requirements

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  Excellent verbal and written communication skills in English

  
  
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  Strong interpersonal skills and customer service mindset

  
  
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  Ability to work under pressure in a fast-paced environment

  
  
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  Flexibility to work in rotational shifts, including nights

  
  

For more details: 

Contact: Human Resource Recruiter - Priya Thakur: +91 77hidden_mobile0 / hidden_email