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Job Description
- Lead branch service operations to ensure timely and quality customer support.
- Manage preventive and breakdown maintenance to maximize equipment uptime.
- Supervise and develop service engineers and technicians.
- Resolve customer issues promptly and maintain high satisfaction levels.
- Drive service revenue through AMCs, contracts, and spare parts sales.
- Monitor and achieve service KPIs and branch performance targets.
- Ensure availability of spare parts, tools, and accurate service documentation.
- Collaborate with Sales and Operations while ensuring compliance with company policies and safety standards.
- 10-15 years of experience in service operations, including at least 3 years in a team leadership role.
- Experience in industrial equipment, material handling equipment, construction equipment, or automotive service is preferred.
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Skills
Customer SupportOperationsService OperationsMaintenanceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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