Voice And Chat Process

Department Icon Operations Maintenance & Support
Posted: 1 year ago
0-1 years
Kolkata
Operations Maintenance & Support
work from office
Full Time

Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

  • Its 6 month Contract bass with Capgemini Payroll will be crownsolution
  • Interested candidates can drop the cv at 9611446226 geetha@crownsolution.com
  • Looking Good Communication Candidates Immediate Joiners 0r 15days

Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.

  • Prior digital/call center experience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Typing Speed 30 WPM with 94% accuracy
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.

Skills

Email SupportNon VoiceVoice SupportChat ProcessEmailProcessChatVoiceManagement

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About Company

Crown Solutions is a technology-driven company that specializes in providing innovative business solutions to help organizations thrive in today's digital landscape. With a focus on customer satisfaction and delivering measurable results, Crown Solutions offers a comprehensive suite of services, including software development, IT consulting, cloud solutions, and digital transformation. Their team of experienced professionals works closely with clients to understand their unique needs and develop tailored solutions that drive efficiency, productivity, and growth. Crown Solutions is committed to staying at the forefront of technology trends and delivering cutting-edge solutions that enable businesses to succeed in a rapidly evolving world.
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