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Job Description
About the Role
As an L1 Design Support Agent, you will be the frontline support representative for our Design products, assisting customers through phone. This is a resolution-focused role where youll troubleshoot, investigate, and resolve customer issues while delivering an exceptional support experience.
Position: Product Support Engineer – International Voice Process
Location: Ambattur, Chennai (Work from Office)
Shift: Night Shift
Weekly Off: Rotational Weekdays
Please note that this role is intended for experienced candidates and is not suitable for freshers.
Eligibility:
- Minimum 6 months of experience in an International Voice Process.
- Technical Support experience is mandatory.
- Excellent verbal communication skills in English.
- Strong troubleshooting, analytical, and customer handling skills.
Key Responsibilities
- Provide first-line support via phone.
- Maintain high standards of ticket documentation, SLA adherence, and customer communication.
- Contribute to knowledge base improvements.
What Were Looking For
Required Skills
- Experience in Customer Support, Technical Support, Service Desk, Product Support, or similar software support environments.
- Strong verbal and written English communication skills.
- Excellent customer service mindset with empathy, professionalism, and problem-solving abilities.
- Ability to follow documented processes and troubleshoot software issues effectively.
About us:
Movate is a leading global digital technology and customer experience (CX) services company that partners with some of the worlds most recognized brands to deliver innovative business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.
At Movate, youll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If youre ready to take the next step in your career.
If youre passionate about technology, customer success, and problem-solving, wed love to hear from you.
Interested candidates can share their updated resume to [HIDDEN TEXT] or 7200262308.
Please avoid sending direct messages on LinkedIn.
Walk In Details,
Timing: 11AM - 5PM
Contact Person: Harishine T S
Contact Number: 7200262308
Email: [HIDDEN TEXT]
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Skills
Customer SupportTechnical SupportCustomer ServiceInternational Voice ProcessProduct SupportCustomer HandlingSupport EngineerVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed. CSS Corp entered the 3rd wave of business transformation and repositioned itself as a “New Age Services” company in 2016. The new positioning was strategically chosen to align our identity closer to our customer ecosystems, to establish a niche for ourselves in the market and to meet the growing digital needs of our customers. Our vision is to deliver tangible business outcomes through contextual adoption of digital in business process management, technical support operations, IT operations, telecom network moderation and management. Our revitalized approach drives simplicity and convenience. Our business model did not develop out of labor arbitrage but rather from superior customer experience, providing instant gratification and delighting customers
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