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Job Description
- Specialist - Financial Planning and Analysis (Finance)
- Company: Css Corp
- Job Location: Chennai, Tamil Nadu, India
- Employment Type: Full-time
- Experience Required: 3+ years
- Specialist - FP&A (Finance)
- Location
- AMBIT Tech Park Chennai
- Reports To : VP - Finance
- Role Summary
The Specialist - FP&A - will serve as a strategic finance partner to Operations leadership, driving profitable growth through financial planning, performance analysis, revenue assurance, and margin optimization. The role will be responsible for identifying revenue leakage, uncovering margin improvement opportunities, and providing data-driven insights that support operational and commercial decision-making across the business.
The incumbent will lead budgeting, forecasting, financial reviews, and business performance management while leveraging operational metrics to improve efficiency, profitability, and financial outcomes.
- Key Responsibilities
- Financial Business Partnering
- Partner closely with Operations, Delivery, and Commercial teams to drive financial performance and business profitability.
- Provide strategic financial guidance to Operations leadership on revenue, cost, utilization, and margin improvement initiatives.
- Translate financial results into actionable recommendations that support business objectives.
- Operational Analytics
- Analyze and provide insights on key BPO operational metrics including:
- FTE Management
- Productivity
- Utilization
- Shrinkage
- Attrition
- Cost per FTE
- Revenue per FTE
- Span and Efficiency Metrics
- Identify trends, risks, and opportunities within operational performance data.
- Support workforce planning and capacity optimization initiatives.
- Process Improvement & Governance
- Improve financial reporting processes, controls, and forecasting accuracy.
- Drive automation and standardization of reporting and analytical models.
- Ensure data integrity across financial and operational reporting systems.
- Education
- CA / CMA / CPA / MBA Finance / Master's Degree in Finance, Accounting, Economics, or related field.
- Experience
- 3+ years of experience in FP&A, Commercial Finance, Business Finance, or Finance Business Partnering roles.
- Strong experience supporting BPO, BPM, Shared Services, Contact Center, or Services organizations.
- Proven experience managing business-level P&L and operational finance. .
Skills
Financial Planning And AnalysisFinanceStrategic Financial GuidanceMargin OptimizationOperational MetricsForecastingFinancial PlanningRevenue AssuranceBudgetingPerformance AnalysisBusiness Performance ManagementFinancial Business PartneringIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed. CSS Corp entered the 3rd wave of business transformation and repositioned itself as a “New Age Services” company in 2016. The new positioning was strategically chosen to align our identity closer to our customer ecosystems, to establish a niche for ourselves in the market and to meet the growing digital needs of our customers. Our vision is to deliver tangible business outcomes through contextual adoption of digital in business process management, technical support operations, IT operations, telecom network moderation and management. Our revitalized approach drives simplicity and convenience. Our business model did not develop out of labor arbitrage but rather from superior customer experience, providing instant gratification and delighting customers
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