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Job Description
:
Position : Technical Support Engineer – International Voice Process
Location : Ambattur, Chennai (Work from Office)
Shift : Night Shift
Weekly Off : Rotational Weekdays
Interview Date: Wednesday – Saturday (9th – 12th September)
Interview Time: Between 11:00 AM and 6:00 PM
Venue:
Movate Technologies (Movate Talent Hub)
Ground Floor, AMBIT IT Park, Ambattur Industrial Estate
Chennai, Tamil Nadu, India
Eligibility:
- Minimum 1 year of experience in an International Voice Process. (Please note that this role is intended for experienced candidates and is not suitable for freshers.)
- Customer /Technical Support experience is mandatory.
- Excellent verbal communication skills in English.
- Strong troubleshooting, analytical, and customer handling skills.
Key Responsibilities:
- Provide assistance to international customers.
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Diagnose and resolve issues with a focus on first-call resolution.
- Deliver exceptional customer service while ensuring customer satisfaction.
About us:
Movate is an Applied AI services company that helps enterprises translate AI ambition into measurable business outcomes. With over 12,000 employees across 20 global locations, augmented by AI collaborator agents, it brings together human expertise and technology to help organizations rethink operating models for efficiency and growth. Powered by Mova iO, its intelligent outcomes platform, Movate delivers practical, scalable, and industry-contextualized solutions that address real business challenges.
#Bpo #Technical Support #ContactCenter #InternationalVoice #CustomerSupport #VoiceProcess #TechnicalCustomerSupport #Customerservice
Skills
Technical SupportCustomer SatisfactionCustomer ServiceInternational Voice ProcessCustomer HandlingSupport EngineerBpoVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed. CSS Corp entered the 3rd wave of business transformation and repositioned itself as a “New Age Services” company in 2016. The new positioning was strategically chosen to align our identity closer to our customer ecosystems, to establish a niche for ourselves in the market and to meet the growing digital needs of our customers. Our vision is to deliver tangible business outcomes through contextual adoption of digital in business process management, technical support operations, IT operations, telecom network moderation and management. Our revitalized approach drives simplicity and convenience. Our business model did not develop out of labor arbitrage but rather from superior customer experience, providing instant gratification and delighting customers
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