Amazon Account Specialist

Job Summary:

In this role, you will be responsible for daily Amazon account management that involves resolving any issues or concerns they may have with Amazons platform. The ideal candidate for this role should be capable of understanding the nuances of Amazon’s marketplace, with an emphasis on listing creation, optimization, and customer service. This role is vital to online sales operations and is a perfect fit for a self-starter who is keen to bring their technical and customer service expertise to a high-growth company.

Roles and Responsibilities:

Listing Creation and Management:

• Develop, implement, and manage new product listings on Amazon, ensuring all product information and details are accurately represented.
• Create compelling product titles, descriptions, and product attributes to attract potential customers and enhance discoverability.

Listing Optimization:

• Optimize product listings to maximize visibility and conversion rates using SEO techniques and tools.
• Regularly review and update product listings in line with changes in products or Amazon’s guidelines.
• Analyze product listing performance, using data-driven decisions to make improvements.

Customer Service:

• Respond to customer inquiries, reviews, and complaints promptly and professionally.
• Work closely with internal teams to resolve product-related issues brought up by customers.
• Uphold our company’s reputation by ensuring positive customer experiences and feedback on Amazon. Monitor voice of customers feedback & address customer inquiries.

Marketplace Monitoring:

• Monitor Amazon marketplace trends, competitor products, and customer feedback to identify opportunities for improvement and growth.
• Ensure all our products and business practices remain compliant with Amazon’s policies and guidelines.
• Assist with managing eBay account by providing occasional support in handling tasks such as listing items, responding to inquiries, and updating product information and etc.
• Stay informed with eCommerce retail industry best practices, new trends and technologies, marketplaces, and platform updates (e.g. Amazon, eBay, etc.)

Educational Qualification / Experience:

• A Bachelor’s degree in Marketing, Business Administration, or a related field is required and Familiar with Amazon advertising
• Excellent communication skills both written and verbal
• Advanced Excel skills
• 2 to 6 years of Amazon and eCommerce experience
• Ability and willingness to work remotely
• Driven and eager to learn new things.

Dorman Core Competencies

• Time Management
• Decision Quality
• Results Driven
• Integrity