Field Service & Spare Representative (FSSR)

Looking for a young, energetic and technically competent Field Service & Spare Representative (FSSR) to join its Service & Customer Support team.

The candidate will be responsible for providing hands-on technical support at customer and dealer locations, troubleshooting machine breakdowns, coordinating spare parts and ensuring maximum equipment uptime.

The role offers exposure to a diverse range of equipment, including diesel-powered skid steer loaders, battery-operated utility equipment and electric road sweepers.

We are looking for a field-oriented engineer with strong troubleshooting skills, a customer-focused approach and a passion for working with machinery.

Key Responsibilities

1. Field Service & Technical Support

• Attend machine breakdowns and technical complaints at customer and dealer locations.
• Diagnose mechanical, hydraulic, electrical and electronic faults.
• Work hands-on with dealer technicians to resolve machine breakdowns.
• Support machine installation, commissioning and preventive maintenance.
• Ensure timely resolution of service complaints and minimise machine downtime.

2. Machine Uptime & Service Performance

• Improve MTTR (Mean Time to Repair) and FTF (First-Time Fix) performance.
• Identify recurring failures and conduct root-cause analysis.
• Recommend corrective actions to prevent repeat breakdowns.
• Ensure effective closure of service complaints.

3. Dealer & Customer Coordination

• Provide technical assistance and troubleshooting support to dealer service teams.
• Coordinate with customers, dealers and internal service departments.
• Identify dealer technician training requirements.
• Ensure adherence to service procedures and safety standards.

4. Spare Parts & Service Coordination

• Identify required spare parts for machine repairs.
• Coordinate with the spares team for timely parts availability.
• Maintain records of breakdowns, parts replaced and service visits.
• Identify critical and fast-moving spare parts based on field requirements.

5. Technical Feedback & Reporting

• Document recurring machine failures and technical observations.
• Share field feedback with engineering and product development teams.
• Support product improvement initiatives and field trials.
• Prepare service reports, troubleshooting records and failure analysis.

Required Skills & Qualifications

• 2 to 5 years of relevant experience in field service of construction equipment, earthmoving machinery or heavy equipment.
• Diploma / B.Tech in Mechanical, Automobile, Electrical or related engineering.
• Practical knowledge of diesel engines, hydraulic systems, electrical circuits and mechanical components.
• Hands-on experience in machine breakdown troubleshooting and repair.
• Good understanding of preventive maintenance and commissioning.
• Strong communication and dealer coordination skills.
• Willingness to travel extensively for field service assignments.
• Customer-focused, proactive and solution-oriented approach.

Preferred Industry Background

Candidates from the following companies and their authorised dealer networks will be preferred:

• Caterpillar (CAT)
• Volvo Construction Equipment
• SANY
• XCMG
• Komatsu
• Bobcat

Experience in skid steer loaders, wheel loaders, excavators, material-handling equipment and compact construction machinery will be an added advantage.

Exposure to electric vehicles, battery systems, electronic controllers and electric road sweepers will be preferred.

Location & Travel

• Base Location: Greater Noida, Uttar Pradesh.
• Candidates from Noida, Greater Noida, Ghaziabad, Delhi and Faridabad will be preferred.
• Frequent travel to customer sites and dealer locations is required.

Career Opportunity

This role provides an excellent opportunity to work across conventional construction equipment and emerging electric utility machinery technologies.

High-performing candidates can grow into Technical Support, Dealer Service Management, Regional Service Operations and Uptime Management roles.

If you are passionate about machinery, enjoy troubleshooting technical problems and take pride in getting machines back to work, we would like to hear from you!