Warranty Administrator (After Sales Service)

Looking for an experienced Warranty Administrator to manage end-to-end warranty claim processing and coordination within its After-Sales Service Department.

The ideal candidate should have hands-on experience in warranty administration, dealer claim management, technical failure reporting, supplier warranty claims and warranty cost control, preferably with a reputed construction equipment OEM or authorised dealership.

Key Responsibilities

• Manage end-to-end warranty claim registration, verification, evaluation and processing.
• Review technical reports, failure descriptions, photographs and supporting documents to validate warranty claims.
• Coordinate with dealers, service engineers and customers for warranty-related issues.
• Work closely with Service, Quality, Purchase and Finance teams for claim assessment and resolution.
• Identify component failures attributable to suppliers and coordinate vendor warranty claims and recoveries.
• Track warranty claims, approvals, rejections, pending cases and closures.
• Monitor warranty expenditure and prepare periodic MIS reports.
• Identify recurring product failures and support root-cause analysis with the Quality and Service teams.
• Ensure timely claim closure and adherence to company warranty policies and procedures.

Desired Candidate Profile

• Diploma / B.Tech in Mechanical, Automobile, Electrical or a related engineering discipline.
• 3 to 7 years of relevant experience in warranty administration or warranty claim processing.
• Experience in construction equipment, earth-moving machinery, heavy equipment or automotive industries.
• Good understanding of dealer warranty processes, technical failure reports and supplier claim recovery.
• Proficiency in MS Excel, Word, ERP and warranty management systems.
• Strong communication, coordination, documentation and follow-up skills.
• Good command of English and Hindi.

Preferred Industry Background

Candidates currently or previously associated with the following OEMs or their authorised dealerships will be preferred:

JCB | Caterpillar (CAT) | Volvo CE | CASE | Komatsu | Bobcat | Hyundai Construction Equipment | ACE

Key Skills

Warranty Administration | Warranty Claim Processing | After-Sales Service | Dealer Coordination | Technical Documentation | Warranty Cost Control | Vendor Claims | Supplier Recovery | MIS Reporting | Construction Equipment

Be part of a growing construction equipment manufacturing organisation and contribute to strengthening its after-sales service operations, dealer support and customer satisfaction.