Retail Transaction Management Analyst (Hybrid)

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities.

We started our India operations as Customized Energy Solutions India Pvt. Ltd in 2010. We work with commercial and industrial customers to help reduce their energy costs through better utilization of the energy markets and emerging technologies. We have helped bring innovative energy services such as demand response to India. We are pioneering in exploring integration of latest technologies such as energy storage, microgrids as well as smart grid maturity model to Indian consumers.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, India, Japan and in India.

Retail Customized Energy Solutions is looking for a Transaction Management Analyst with experience in EDI/X12 transactions and strong SQL skills to join its Retail Services team. In this role the successful candidate will support the Company’s Retail Energy practice by providing support to the retail operations group in EDI/X12 transaction management, identifying anomalies in transactional data and quality, and client management. This position will suit a candidate comfortable working under deadlines and with competing priorities. Scope of work will include client service desk tasks for account updates, configuration changes for EDI Billing, and quality assurance checks for EDI updates. The successful candidate will be a high energy self-starter, a positive team player, possess strong analytical skills, and have excellent oral and written communication skills. Must be able to work independently and as part of a team. Being detail oriented and a person of integrity are essential qualities, as is an ability to handle new tasks and manage multiple projects and competing priorities.

Representative Duties:

• Triage issues stemming from account and transaction anomalies in the CES Blue system


• Support Client service desk tickets with timely responsiveness and resolution execution


• Backend validation for data completeness/correctness and performance


• Perform quality audits on a regular cadence


• Perform exception management activities


• Assist with QA for SLAs and accountability to clients in partnership with technical leads and operations


• Support internal process automation efforts across Retail Market Services functions through discovery, documentation, and representation of business requirements and functional specifications within the Software Development Lifecycle (SDLC)


• Review and analyze system specifications and business requirements to improve the procedure


• Use quantitative and analytical skill to provide support for software and services daily billing and EDI operations in the PJM, ISO-NE, NYISO, MISO, CAISO regional transmission organization jurisdictions, including quality audits and controls and exception management


• Utilize Retail Energy Market knowledge and understanding of client business processes to work with operational and technical team to build additional validation and automation into the billing process


• Use professional experience to assist with completion of ad hoc projects as needed

• Bachelor’s degree in applicable subject matter demonstrating required quantitative and professional skill sets


• Experience in utility or electricity markets or four or more years (4+ years) of relevant experience


• Relevant graduate degree or advanced industry experience a plus


• Excellent analytic processing skills and experience with Excel and SQL preferred. The ability to navigate efficiently and effectively in Excel is mandatory.


• Strong SQL skills is desired. Experience writing queries in SQL, executing, adjusting the queries, and analyzing data.


• Ability to analyze information, solve problems and make quick, fact-based decisions


• Excellent verbal and written communication skills


• Ability to work well in a deadline-driven, self-managed environment


• Demonstrated ability to work well with others at all levels of the organization


• Demonstrated ability to think “outside the box” by developing and implementing improvements to processes and tools

Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include comprehensive health Insurance, disability insurance, gym membership, Employee Provident Fund Scheme and Gratuity Scheme.