85+ Applicants
Posted: 1 week ago
1-3 years
Gurugram, Haryana
work from office
Posted: 1 week ago
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Applicants: 85+
Job Description
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Job Description
Role: Team Lead- Customer Support
Reporting To: Principal
Overview
We are hiring a Team Lead – Customer Support with 1 year of proven people management experience. The ideal candidate will oversee a team of support executives, manage daily operations, resolve escalations, and drive performance using CRM tools and Excel-based tracking.
Key Responsibilities
Requirements
Reporting To: Principal
Overview
We are hiring a Team Lead – Customer Support with 1 year of proven people management experience. The ideal candidate will oversee a team of support executives, manage daily operations, resolve escalations, and drive performance using CRM tools and Excel-based tracking.
Key Responsibilities
- Lead, manage, and motivate a team of customer support agents.
- Utilize CRM and dialer systems to monitor team activity and productivity.
- Handle escalations and ensure timely resolution.
- Track daily performance and maintain reports/trackers in Excel.
- Share regular feedback and coach team members for performance improvement.
- Ensure adherence to SLAs, quality standards, and KPIs.
Looking to get Placed? Try our Placement Guarantee Plan
- 1 year of people management experience in a support/customer service role.
- Proficient in CRM and dialer tools.
- Good communication and escalation handling skills.
- Ability to provide feedback and drive team performance.
- Strong knowledge of Excel (trackers, formulas, pivot tables).
Skills
Customer SupportOperationsCustomer ServiceDaily OperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
21 Jul 26, 04:15 PM IST
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