An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Key Responsibilities
- Coordinate with academic, operations, LMS, and customer support teams to ensure seamless workflow.
- Analyze performance metrics, identify gaps, and implement corrective action plans.
- Ensure timely resolution of queries while maintaining high customer satisfaction standards.
- Handle L2 and L3 escalations (Calls/Chats/Emails/Groups) effectively and ensure proper resolution.
- Fetch and review Daily Productivity Reports for pending tickets and queries.
- Audit tickets and escalations regularly and provide constructive feedback to executives for improvement and to ensure FRR.
- Conduct Long Absenteeism and Withdrawal Analysis.
- Create login credentials for new students and complete student onboarding processes (Third Language, Hindi/English Parallel, Club Activities), including sending forms to parents and ensuring timely follow-ups.
- Collate records of renewals and new admissions.
- Run and track broadcast campaigns through CRM.
Skills: credentials,absenteeism,customer support,escalations management,customer satisfaction,customer,crm,campaigns,escalation resolution,constructive feedback
Skills
Customer SupportOperationsCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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