Head Operations- Jammu Location

Position Overview

The Head of Operations is responsible for overseeing the day-to-day non-clinical and operational functions of the hospital. The role ensures smooth functioning of all departments, optimal utilization of resources, patient satisfaction, and adherence to quality and regulatory standards.

Key Responsibilities

1. Operational Management

• Oversee daily hospital operations including front office, billing, housekeeping, security, and support services
  
• Ensure efficient patient flow from admission to discharge
  
• Monitor bed occupancy, turnaround time (TAT), and service delivery standards
  

2. Process & Quality Improvement

• Implement SOPs and standardize operational processes
  
• Ensure compliance with NABH and other regulatory requirements
  
• Drive continuous quality improvement initiatives and audits
  

3. Team Leadership & Coordination

• Lead and manage departmental heads (Admin, Facilities, Nursing Coordination, etc.)
  
• Conduct regular meetings to review performance and resolve issues
  
• Ensure proper staffing, training, and performance management
  

4. Financial & Resource Management

• Manage operational budgets and control costs without compromising quality
  
• Optimize utilization of manpower, equipment, and infrastructure
  
• Monitor revenue leakage and implement corrective actions
  

5. Patient Experience & Satisfaction

• Ensure high standards of patient care services and hospitality
  
• Address patient grievances and ensure timely resolution
  
• Improve patient satisfaction scores and feedback mechanisms
  

6. Vendor & Facility Management

• Manage vendors for housekeeping, security, biomedical waste, etc.
  
• Ensure facility maintenance, safety, and hygiene standards
  
• Oversee equipment maintenance and AMC/CMC contracts
  

7. Compliance & Risk Management

• Ensure adherence to hospital policies, legal, and statutory requirements
  
• Handle medico-legal coordination with clinical teams
  
• Implement safety protocols and emergency preparedness plans