Customer Care Representative

Department Icon Operations Maintenance & Support
Posted: 1 year ago
0-3 years
Bangalore, Gurugram, Mumbai City
Operations Maintenance & Support
Work from Office
Full Time

Posted: 1 year ago
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Job Description


    Customer Support (US Process)


    Requirements:


    • Excellent communication skills (Versant score 58+ mandatory).



    • Graduation required (Freshers: 6th-semester marksheet + final exam hall ticket).



    • Experience candidates must provide complete documents and PF details.



    • 12th + Diploma / 12th pass candidates also considered.




    Responsibilities:


    • Handle inbound/outbound calls with US candidates for client hiring requirements.



    • Record call outcomes on tools accurately.



    • Flexible to work in night shifts (US hours: 5 PM7 AM IST).



    • Work from Office (Mumbai only), rotational week-offs (MonFri/TueSat/WedSun).




    Preferred:


    • Prior US contact center/customer support experience.



Skills

Customer SupportCustomer ServiceUs ProcessBpoNight Shift

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