Customer Support Executive

Department Icon Operations Maintenance & Support
Posted: 1 year ago
0-4 years
Mumbai City, Thane
Operations Maintenance & Support
Work from Office
Full Time

Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

    Customer Support Executive


    We are seeking enthusiastic and dedicated Customer Support Executives to join our team. The role involves handling inbound and outbound calls, responding to emails or chats, resolving customer queries, and providing accurate information in a professional manner. You will be responsible for ensuring a positive customer experience by addressing concerns promptly and effectively.


    Key Responsibilities:


    • Handle customer inquiries via phone, email, or chat.
    • Resolve issues and escalate complex cases when required.
    • Maintain records of interactions and transactions.
    • Provide product/service information clearly and confidently.
    • Ensure high levels of customer satisfaction.

    Requirements:


    • Good verbal and written communication skills.
    • Basic computer knowledge and typing skills.
    • Problem-solving and customer-oriented mindset.
    • Freshers and experienced candidates are welcome to apply.

Skills

Customer SupportCustomer SatisfactionCustomer ServiceCustomer Care

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