Caliber Technologies - Product Consultant

Product Specialist (2-7yrs exp)

- Patience to listen and understand customer queries.

- Good Analytical and problem-solving skills.

- Willing to learn and quickly mingle with the team members.

- Flexible to travel for implementation.

- QAMS/DMS/LIMS Domain Knowledge is added advantage.

- Strong communication and oral skills are required.

- Should be able to lead the project and team.

- Should assist the customer all the way in the project execution.

Primary Responsibilities:

- On-site build Installations and configurations.

- Ensure thorough understanding of the customer requirements.

- Assist delivery lead in Project kickoff and project planning.

- Serve as the primary technical resource during the presales process for export/import digitization technology products, providing expertise and guidance to the sales team.

- Collaborate with the sales team to understand customer requirements, challenges, and objectives related to export/import processes, and propose tailored technology solutions

- Develop and deliver compelling presentations, demonstrations, and proof-of concepts to showcase the capabilities and value proposition of our export/import digitization technology products

- Work closely with the product development team to stay updated on product enhancements and new features, and provide feedback and recommendations based on customer requirements and market trends.

- Lead solution design and architecture discussions, working with cross functional teams to ensure the proposed solutions align with customer needs and are technically feasible

- Prepare and deliver technical proposals, including solution architectures, implementation plans, and cost estimations, to support the sales process and win new business

- Conduct competitive analysis and market research to stay abreast of industry trends, competitor offerings, and emerging technologies in the export/import digitization domain

- Collaborate with the post-sales implementation team to ensure a smooth handover of customer requirements and solution design, providing necessary guidance and knowledge transfer

- Build and maintain strong relationships with key stakeholders, including customers, partners, and industry experts, to drive customer satisfaction and foster long-term business partnerships

- Stay up to date with industry best practices and certifications related to export/import digitization technologies, and continuously enhance your knowledge and expertise in the field

What You Bring to the Table:

- Strong understanding of export/import processes, regulations, and documentation requirements.

- Should have worked on Import / Export process with the User Company / Consulting company / Product Company.

- Extensive knowledge of export/import digitization technology products, such as customs management systems, trade compliance solutions, supply chain visibility platforms, or related software applications.

- Demonstrated ability to deliver persuasive and compelling presentations to technical and non-technical audiences.

- Excellent problem-solving and analytical skills, with the ability to quickly grasp complex customer requirements and propose innovative solutions.

- Proficiency in solution design and architecture, including the ability to map business processes to technology solutions effectively.

- Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal teams, customers, and partners.