Skit.AI - Project Manager - US Business

Description:
About Us.
Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants.
Skit.ais Collection Orchestration Platform, the worlds first solution, streamlines collection conversations by syncing channels and accounts.
Skit.ais Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises.
Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW.
Skit.ai is headquartered in New York City, NY.
Visit https://skit.ai/.
Job Title: Project Manager US Business.

Location: Bangalore, 5-day WFO (Monday to Friday).
Shift Hours: 4:30 pm 1:30 am IST.
About The Role:
Lead high-touch, complex client engagements, ensuring all accounts transition smoothly from onboarding to full-scale activation while meeting performance targets.
This is a highly visible role driving delivery excellence for US clients in collections and financial services.
What Youll Do:
- Run customized demos, solutioning questionnaires, and document client constraints during the Solutioning stage.
- Drive kickoff calls, confirm objectives, and finalize rollout plans during Onboarding.
- Conduct daily/weekly client reviews, track SLAs, and identify performance gaps during Activation.
- Lead quarterly business reviews, create growth roadmaps, and spot upsell opportunities during Expansion.
- Collaborate cross-functionally with data, ops, and client teams to ensure seamless execution.
What Were Looking For:
- 4 to 6 years of SaaS/CPaaS project management experience in collections or financial services.
- Familiarity with collections tech stack, CRM systems, and campaign tools.
- Strong stakeholder management, escalation handling, and negotiation skills.
- PMP, Agile, or equivalent certification preferred.
- Solid understanding of FDCPA, CFPB, and US data privacy regulations.
- Comfortable working in US business hours.