Danlaw - Customer Service Engineer - GPS/Telematics Systems

Position Overview

We are looking for a skilled and customer-focused Customer Service Engineer with strong hands-on experience in GPS and telematics devices. The role involves field support, troubleshooting, data analysis, customer issue resolution, and coordination for telematics-related compliance processes. The ideal candidate should possess strong technical abilities, good communication skills, and a passion for delivering exceptional customer service.

Roles And Responsibilities

• Hands-on experience working with GPS systems, telematics devices, and vehicle tracking technologies.
• Diagnose, analyze, and resolve issues related to telematics devices and vehicle control units at customer sites.
• Handle software flashing, over-the-air (OTA) updates, and perform root cause analysis for recurring issues.
• Provide field support to customers, addressing technical issues promptly and efficiently.
• Willingly travel to customer locations to resolve issues proactively and ensure minimal downtime.
• Perform effective troubleshooting and testing to ensure devices operate accurately and reliably.
• Maintain a strong customer-centric focus, ensuring timely and professional resolution of customer complaints.
• Work to improve service operational efficiency and reduce Turnaround Time (TAT) for customer issues.
• Build and strengthen customer relationships with innovative problem-solving and effective communication.
• Experience in GPS, Telematics devices and vehicle tracking.
• Have field experience in solving customers issues with the devices.
• Ability to gather, view, and analyze data.
• Proficiency in spreadsheet programs like MS Excel.
• Exposure to Cordinate for AIS140 Empanalement in states.
• Experience in field to analyze and resolve field issue related to Telematics and vehicle control unit.
• Customer Centric focus.
• Improve service operation Efficiency and reduce TAT for customer Complaints.
• Having Experience in trouble Shooting.
• Capability to Identify and develop customer relationship through Innovative thinking.
• Exposure in handling Software flashing, OTA, Root cause analysis.
• Willing to travel the field to address customer Issues Voluntarily

(ref:hirist.tech)