Walk-in || Customer Support Executive (Tele Caller)- Male Candidates Only

Eligibility Criteria

• Qualification- Any Degree
• Experience- 0-3 Years
• Year of passing- 2024-2026
• Age Limit- 21-26 Years

Job Title: Customer Support Executive (Tele caller)

We are looking for a Customer Support Executive to handle inbound customer calls, resolve first-level issues, and manage support tickets. You will act as the first point of contact for our customers, helping them resolve basic technical or operational problems and ensuring a high-quality service experience.

Key Responsibilities

• Handle customer calls: Answer inbound customer calls promptly, politely, and professionally.
• Resolve first-level issues: Troubleshoot, diagnose, and resolve basic, routine customer complaints and inquiries immediately.
• Raise and track tickets: Create detailed support tickets in our system for tracking and routing complex issues to the senior technical team.
• Document interactions: Maintain accurate, up-to-date logs of customer details, issues, and solutions provided in the CRM software.
• Follow up: Contact customers to communicate updates on open tickets and confirm that their issues have been fully resolved.
  

Required Skills

• Language proficiency: Fluent verbal and written communication in both Hindi and English.
• Problem-solving: Ability to understand customer issues, think logically, and guide users through basic troubleshooting steps.
• Technical comfort: Familiarity with basic computer operations, typing skills, and a willingness to learn ticketing tools.
• Customer-first mindset: Patient, polite, and calm under pressure when dealing with customers.

Office Address : Unit No.201 & 202, 2nd Floor, Gowra Fountainhead,

HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081.

040-2354-2499