Operations Support

About us:

At Data Unveil, we believe in delivering the best for our clients (Pharma Companies). We use the latest technology and tools to aggregate and analyze specialty healthcare data received from various data partners. We provide clear and hassle-free business insights to enhance the clients vision and drive business success.

Position Title: Operations Support (Night Shift)

Experience: 2-4 Years

Location: Hyderabad, Telangana

Hire Type: Full Time, On-site

Start Date: Immediate

PS Support Responsibilities

• Monitor scheduled jobs/processes to ensure they run on time.
• Manually trigger jobs when required.
• Validate job completion status and confirm successful processing.
• Identify job failures, delays, or performance issues.
• Perform smoke test
• Escalate issues to the technical team when deeper investigation is needed.

L1 Support Responsibilities

• Handle basic issues, user queries, password resets, access issues
• Perform initial triage, capture details, and create tickets with proper classification
• Provide first-level troubleshooting for common functional and technical issues
• Assist users with navigation and basic usage of the SCRAII system
• Perform routine checks and report anomalies to L2/L3 teams
• Maintain logs of recurring issues for future improvements

Skills Required

• Good communication and customer-handling skills
• Basic troubleshooting / triage skills
• Familiarity with ticketing tools (Jira, ServiceNow etc.)
• Understanding of SLAs and escalation procedures
• Ability to run, monitor, and validate scheduled jobs/processes.
• Understanding of databases (SQL for basic queries).
• Ability to Perform first-level troubleshooting and escalate when needed.