Senior Associate PMO

About the Organisation

DataFlow Group is a pioneering global provider of specialized Primary Source Verification (PSV) solutions, and background screening and immigration compliance services that assist public and private organizations in mitigating risks to make informed, cost-effective decisions regarding their Applicants and Registrants.

DataFlow with its best practices in this field such as a high level of data security, cutting-edge technology, rigorous processes, qualified research analysts, and a global network of over 100,000 issuing authorities, verifies professionals credentials from the primary issuer of the document - regardless of its nature.

Job Summary: The Ops PMO Solutioning Specialist is responsible for driving operational excellence and strategic alignment by leading the identification, design, and implementation of solutions that optimize processes, enhance efficiency, and ensure seamless transitions for clients and internal teams. This role translates business objectives into actionable process and system improvements, measured directly by operational impact and stakeholder satisfaction.

Key Responsibilities & Accountabilities:

1. Thorough end to end testing of features, functionalty and enhancements
2. Client Migration/onboarding on Apex
3. Operational Efficiency & AHT Optimization:
• Analyze existing operational workflows to identify bottlenecks and opportunities for Average Handling Time (AHT) reduction.
• Design and propose process improvements and technology-based solutions to enhance efficiency.
• Oversee the implementation of AHT reduction initiatives, ensuring measurable impact.
4. Process Enhancement & Automation:
• Identify and champion opportunities for process automation within key operational areas.
• Collaborate with IT and product teams to translate business needs into technical requirements for process automation and streamlining.
• Lead efforts to standardize and optimize operational processes across the organization.
5. Solution Prioritization & Impact Analysis:
• Develop and apply a robust framework for assessing the impact and feasibility of all Ops PMO solutioning requests.
• Collaborate with business stakeholders to accurately prioritize initiatives based on strategic value, operational impact, and resource availability.
• Provide clear, data-driven recommendations for solution development and deployment.

Qualifications & Skills:

• 1-3+ years of experience in an Operations, PMO, Process Improvement, or Solutioning role.
• Proven experience in managing and optimizing complex operational processes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, presentation, and stakeholder management skills.
• Preferable experience with process mapping tools and methodologies (e.g., Lean, Six Sigma).
• Familiarity with project management principles and tools.