Service Center Associate

• As a Dataflow Service Center Associate, you will be the front-line brand ambassador for
• our physical service centers, responsible for providing exceptional in-person support to
• applicants. This role requires a unique blend of customer service, technical aptitude, and
• sales acumen to not only guide applicants through complex processes but also to proactively
• identify and offer value-added services. You will be a critical part of our mission to "own the
• applicant journey.

Key Responsibilities

Customer Service & Applicant Support

• In-Person Guidance: Greet applicants and provide clear, empathetic guidance on our services, including licensing, verification, and immigration processes.
• Problem-Solving: Resolve applicant issues and inquiries on the spot, escalating complex cases to the appropriate back-end teams with all necessary documentation.
• Document Handling: Meticulously verify and process physical documents, ensuring data integrity and compliance with all company and regulatory standards.
• Customer Satisfaction: Actively seek to improve the applicant experience, aiming for high customer satisfaction and a positive brand reputation.

Upselling & Revenue Generation

• Needs Identification: Engage with applicants to understand their full range of needs and future goals (e.g., Stage of licensing, career planning,).
• Service Recommendation: Proactively recommend and upsell value added services (e.g., Premium services,exam preparation, job search assistance, Job contract verification, Licensing Services) that align with their specific needs.
• Sales Targets: Meet and exceed defined monthly and quarterly sales targets for upselling and cross-selling.

Technical & Operational Excellence

• System Proficiency: Become an expert in our internal Dataflow and BPM systems to process applications and track all client interactions accurately.
• Data Integrity: Ensure all data entered into the system is accurate, complete, and adheres to strict quality standards to prevent errors and delays.
• Process Adherence: Follow all standardized operating procedures (SOPs) for application processing and documentation to ensure operational efficiency.

Qualifications

• Experience: Proven experience in a customer-facing role, with a background in sales or upselling being a significant plus.
• Communication Skills: Exceptional interpersonal skills with the ability to communicate complex information clearly and patiently.
• Technical Skills: Proficiency with CRM software and a strong comfort level with technology and data entry.
• Problem-Solving: A proactive mindset with a demonstrated ability to resolve issues under pressure.
• Empathy: A genuine desire to help people and guide them through significant life transitions.

This is a dynamic role for a results-oriented individual who thrives on direct client interaction

and is motivated by both customer satisfaction and revenue growth.