AI -LLM Engineer

Datamatics is a CMMI Level 5 company. Datamatics, a global Digital Solutions, Technology, and BPM Company, provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. With a completely digital approach, Datamatics portfolio spans across Information Technology Services, Business Process Management, Engineering Services, and Big Data & Analytics all powered by Artificial Intelligence. It has established products in Robotic Process Automation, Intelligent Document Processing, Business Intelligence, and Automatic Fare Collection. Datamatics services global customers across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing. The Company has a presence across 4 continents with major delivery centers in the USA, India, and Philippines.

Role - AI -LLM Engineer

Experience - 1 to 3 Years

Job location - Mumbai & Bangalore

KEY RESPONSIBILITIES

• Design, develop and iterate AI agents, chatbots, voice-bot workflows and agent-assist capabilities based on approved use cases and solution requirements.
• Implement LLM patterns including prompt design, retrieval-augmented generation (RAG), tool/function calling, conversation state and structured outputs.
• Integrate selected model and cloud platforms such as Gemini/Vertex AI, OpenAI or other approved services through maintainable interfaces.
• Build grounding, guardrails, refusal behavior, escalation paths, validation and human-in-the-loop controls appropriate to the use case and risk.
• Create repeatable evaluation datasets and tests; measure answer quality, task completion, groundedness, hallucination/error rates, latency and model cost.
• Collaborate with Solution Architecture, Software/Integration and Operations to connect knowledge sources, APIs, workflows, telephony/contact-center channels and business systems.
• Instrument solutions for observability and feedback; investigate failures and regressions and improve prompts, retrieval, orchestration or model choices.
• Document technical decisions, model/configuration changes, known limitations, test evidence and operational guidance for handover and governance review.

Interested candidates can drop their resume at bhakti.rajwada@datamatics.com or call at 9833233055 for further discussion.