Voice Process Customer Care Executive,

Roles and Responsibilities :

• Handle international calls from customers, resolving their queries and concerns in a timely and professional manner.
• Process customer requests, provide accurate information, and escalate issues when necessary to ensure prompt resolution.
• Maintain records of all interactions with customers using CRM software for tracking purposes.
• Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.

Job Requirements :

• 1-3 years of experience in BPO voice processes or similar industries.
• Excellent English communication skills with the ability to understand diverse accents and dialects.
• Proficiency in handling outbound processes, including making cold calls and handling objections.
• Ready to work in EST & Night Shift. (Get Daily Shit allowance for this)