Voice Process Executive

Roles and Responsibilities :

• Handle international calls from clients across various industries, including healthcare, BPO, and US voice process.
• Provide excellent customer service by resolving queries and concerns in a timely and professional manner.
• Work on rotational shifts to cater to different time zones and client requirements.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-7 years of experience in an international call center or similar environment.
• Excellent communication skills in English language (spoken).
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Ability to work effectively under pressure during peak hours or high-volume periods.