Datawrkz - Senior Account Manager - Demand Side Services

Senior Account Manager - Demand Side Services

About Us:

Founded in 2013, Datawrkz is a rapidly growing global digital advertising solutions company with a strong presence in India, the US, and the UK. Acquired by Nazara Technologies in 2022 and further strengthened by the acquisition of S&T in the UK, we continue to expand our global footprint and capabilities.

Led by industry veterans, Datawrkz partners with advertisers and publishers to solve complex marketing challenges across industries. We specialize in full-funnel advertising with a strong focus on delivering measurable outcomes.

Our expertise spans Search, Social, Programmatic, and cutting-edge platform partnerships (including Google, Meta, The Trade Desk, Amazon DSP, Vizibl, Ignition, and others) - enabling us to deliver innovative, performance-driven solutions. With over a decade of experience, our team of Performance Specialists combines analytical rigor with deep product knowledge to help mid-market clients and global brands achieve their marketing goals.

Learn More About Us:

• datawrkz.com/careers
• datawrkz.com/company
• LinkedIn
• mediawrkz.com

Join Our Managed Services Team:

Demand Side Managed Services is at the forefront of delivering cutting-edge digital marketing services to our clients. Joining Managed Services means working on global projects, leveraging cutting-edge technologies, and shaping the digital marketing landscape for our clients. Expect a culture of continuous learning, collaboration with diverse talents, and impactful contributions to the success of both Datawrkz and our clients. If you thrive on innovation and seek a role where you will make a real difference, the Managed Services team wants to speak with you.

Role Overview:

Lead the Account Management function for your portfolio - the clients and the team behind them. This is a lead role, and the track into pod leadership.

While the Performance Manager owns the deep campaign analysis, you own the client outcome. Three things define success here:

• Keep the clients you have, and grow them.
• Be the person the client trusts, and the one who handles the difficult conversations.
• Keep the portfolio running cleanly, with nothing falling through the cracks.

The role is for someone who takes ownership without being asked and surfaces problems early, while they are still small.

Key Responsibilities:

Client Ownership & Communication:

• Own a portfolio of clients - accountable for retention, satisfaction, and revenue growth.
• Lead client calls, WBRs/QBRs, and performance evaluations against the client objectives.
• Build real relationships across client stakeholders - marketing, growth, and CXO level.
• Run the tough client conversations directly - pricing pushback, scope disputes, escalations that need a firm answer.
• Own escalations. Be the calm, credible voice of the customer inside Datawrkz when things go wrong.
• Build and present client proposals grounded in performance data and market analysis.

Operations & Performance Oversight:

• Track performance against CVR, CAC, LTV, ROAS. Flag deviations before the client does.
• Own the insight-to-outcome loop: take what the Performance Manager surfaces, drive it into action, and report back to the client on what actually changed.
• Read the numbers well enough to bridge AM and PM, without needing either side to interpret for you.
• Partner closely with Adops, Performance Manager, Analysts, and Sales to close execution gaps and drive account growth.
• Own the operating cadence per account - reporting timelines, review schedules, pacing checks, without needing reminders.
• Turn performance data into a business narrative with insights and recommendations.

Team Leadership:

• Lead the AM team on your portfolio. Set the standard, allocate the work, and own how they show up with clients.
• Be the first escalation point. Issues stop with you before they reach the pod lead.
• Coach the AMs on your team: review their QBR prep, enable them, help them handle escalations themselves next time.
• Represent Account Management in planning with the Performance Manager and Adops leads. Shape the plan.

What separates a high performer here:

• Walks into a QBR already knowing what the client will ask, with the answer ready.
• Treats an escalation as a chance to rebuild trust, not a fire to put out and move past.
• Spots the growth opportunity in the data before anyone else does.
• Pushes back on execution teams when delivery does not match what was promised.
• Makes the AMs on their team better. The coaching shows up in how the team handles clients.
• Says the difficult thing to the client early, while it is still fixable.

Skills and Experience:

• 4+ years in Account Management within digital advertising, digital media, or analytics, including experience owning complex or high-stakes accounts.
• Experience leading a team, or informally leading and developing others alongside your own book.
• Proven track record leading client conversations and turning performance data into a business story.
• Strong problem-solving with a real track record of driving client engagement.
• Experience managing high-pressure situations, including client escalation resolution.
• Exceptional written, verbal, and presentation skills.
• Strong organizational discipline. Manages multiple accounts and threads without things slipping.
• Experience working with US and/or UK clients or markets.
• Familiarity with digital advertising platforms is mandatory.

Compensation and Benefits:

• Medical Insurance Coverage of 3,00,000 for individual, spouse, and kids, with the option to include parents and increase coverage to 5,00,000.
• Performance-driven compensation with upside linked to revenue/gross margin.
• Professional development support, including reimbursement for relevant certifications/courses.
• A flexible, outcome-oriented work culture, supported by a global leadership team.
• Onsite perks: meals, recreation, and an open, collaborative environment.