Fraud Analyst

Role & responsibilities

• Check and process customers deposits and withdrawals that require manual review in a fast and efficient manner
• Monitor incoming payment flows and ensure accurate reflection on customer accounts, taking corrective actions if necessary
• Prioritise tasks to adjust to the influx of work, ensuring timely and successful processing to meet SLAs
• Liaise with payment providers and internal teams, assisting with any possible issues such as missing deposits or uncredited withdrawals
• Perform any necessary research and look up specific transaction details that need to be included with chargeback representment cases
• Gain broader business experience by working with multiple global teams
• Work together with the wider Customer Service Team to identify processing issues and improve service processes
• Be part of an inclusive and dynamic Payment Operations Team