Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service to clients, addressing their inquiries, concerns, and requests in a timely and efficient manner
• Assist clients with account-related transactions, such as account openings, fund transfers, and balance inquiries
• Proactively identify and address client needs, offering relevant products and services to enhance their banking experience
• Maintain accurate and up-to-date client records, ensuring data integrity and compliance with internal policies and regulations
• Collaborate with cross-functional teams to resolve complex client issues and provide seamless service
• Participate in training and development programs to continuously enhance product knowledge and customer service skills

• Minimum of 2 years of experience in a customer service or client-facing role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
• Proficient in the use of relevant banking systems and software applications
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Commitment to continuous learning and professional development

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Tuticorin

Job:

Operations

Schedule:

Regular

Employee Status:

Full time