Gold Loan Manager

Role & responsibilities

• Core responsibility - Executing and handling various processes related for Gold loans at Branches in coordination with other stake holders & ITD.
• a) Ensuring surprise verifications on Gold loan portfolio is conducted which includes checking through XRF, surprise verifications.
• b) Conducting Gold loan valuations at branches.
• c) Handling Auction process for Mumbai location.
• d)NPA calling , regularization
• e) Conducting checks on Gold loan portfolio across branches including customer on-boarding, account maintenance, transaction processing, system glitches and fixes, Audit etc.
• f) Facilitate continuous training and mentoring of branch staff on processes through both online as well as classroom sessions.
• g) Live out ESQ culture by leading on internal customer engagements
• h) Handling and backing up for other projects as taken up from time to time basis.

Preferred candidate profile