Customer Retention Specialist (Freelancer)

About Us

Deccan AI Experts is a pioneering AI company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in high-quality human-curated data, AI-first operations, and advanced AI evaluation systems.

About the Role

We are seeking a Customer Retention Specialist (Freelancer) to support advanced AI evaluation initiatives focused on customer engagement, retention strategies, customer lifecycle management, churn prevention, loyalty programs, and customer experience optimization.

In this role, you will evaluate AI-generated outputs related to customer retention analysis, engagement strategies, churn reduction initiatives, customer communications, loyalty programs, and customer success workflows. Your expertise will help improve AI systems designed for customer intelligence, retention analytics, customer experience management, and relationship-building processes.

This position is ideal for professionals with experience in customer retention, customer success, account management, customer experience, CRM operations, or customer lifecycle management.

Responsibilities

• Create deliverables addressing common customer retention and engagement scenarios
• Annotate and evaluate AI-generated customer retention analyses, engagement recommendations, and customer success strategies
• Assess AI outputs for business relevance, strategic reasoning, customer-centricity, and operational effectiveness
• Review AI-generated customer communications, retention campaigns, loyalty initiatives, and churn prevention recommendations
• Identify gaps, inconsistencies, ineffective strategies, or customer experience risks in AI-generated outputs
• Provide structured feedback to improve AI performance in customer retention and engagement workflows
• Support projects involving customer lifecycle management, loyalty programs, churn analysis, customer segmentation, and engagement optimization
• Review peer-developed deliverables to maintain quality and consistency standards
• Contribute domain expertise to improve AI systems focused on customer retention and relationship management

Requirements

• Bachelors degree in Business, Marketing, Communications, Customer Experience, Management, or a related field
• 2+ years of experience in Customer Retention, Customer Success, Account Management, Customer Experience, CRM Operations, or related functions
• Strong understanding of customer lifecycle management, retention strategies, customer engagement, and churn prevention techniques
• Experience working with customer data, retention programs, loyalty initiatives, or customer success operations
• Familiarity with CRM platforms, customer engagement tools, customer analytics, and performance reporting
• Strong analytical thinking, problem-solving skills, and attention to detail
• Excellent written English communication skills
• Ability to critically evaluate AI-generated outputs for quality, relevance, and consistency
• Ability to work independently in a remote, fast-paced environment

Preferred Qualifications

• Experience with customer success platforms, CRM systems, or customer engagement technologies
• Familiarity with customer segmentation, behavioral analysis, customer journey mapping, and retention metrics
• Experience supporting loyalty programs, customer advocacy initiatives, or customer experience improvement projects
• Knowledge of customer satisfaction measurement frameworks, NPS, CSAT, churn analysis, and retention KPIs
• Experience working in SaaS, e-commerce, fintech, telecommunications, retail, or customer-focused industries
• Experience with data-driven decision-making and customer analytics is a plus

Why Join Us

• Competitive hourly pay: ₹1,500/hour
• Fully remote with flexible working hours
• Opportunity to contribute to cutting-edge AI and customer intelligence research
• Exposure to AI-powered customer experience systems, retention analytics, and engagement optimization workflows
• Flexible project-based opportunities with global teams
• Work on next-generation AI solutions for customer success and retention management