Job Description
- Own field operations: Take end-to-end responsibility for execution across sites, including staffing, logistics, operating budgets, and delivery against targets.
- Open and manage partnerships: Identify potential site partners, negotiate operating arrangements, secure access, and build lasting relationships with site owners and local stakeholders.
- Launch new locations: Lead site assessment, operational setup, Operator deployment, and launch execution. Establish a reliable daily operating rhythm at each location.
- Build and lead Operator teams: Recruit, onboard, train, and manage field Operators and supervisors. Own workforce planning, shift allocation, attendance, productivity, and retention.
- Lead from the field: Visit sites regularly, work alongside teams, and resolve staffing shortages, partner concerns, access issues, and logistical bottlenecks.
- Manage resources and costs: Plan manpower, equipment, travel, and local vendor support to meet commitments within budget.
- Scale execution: Establish practical operating procedures, clear ownership, and escalation mechanisms that enable expansion across cities and states.
- Take accountability for outcomes: Anticipate operational risks, make decisions independently, and drive issues to closure.
- 5–12 years of relevant experience in field operations, city operations, regional operations, last-mile delivery, logistics, mobility, e-commerce, or quick commerce.
- Proven ownership of operations across multiple sites, ideally at a city, regional, or state level.
- Demonstrated experience building and managing sizeable teams of field Operators and supervisors.
- A track record of launching locations, developing local partnerships, and handling execution personally.
- Strong negotiation, people management, resource planning, and problem-solving skills.
- Commercial judgment, with experience managing operating costs and making trade-offs under pressure.
- Willingness to travel frequently and spend significant time in the field.
- A bachelor’s degree from a well-regarded institution is preferred. An MBA or postgraduate management qualification from a leading business school is a plus.
Experience at companies such as Swiggy, Zepto, Blinkit, Amazon, Flipkart, Uber, Porter, or similar businesses with large distributed field operations is particularly relevant. (edited) Skills
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About Company
Important dates & deadlines?
Application Deadline
30 Nov 26, 01:25 PM IST
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