Team Lead- Out Bound Calls

The Team Lead Telecalling will be responsible for supervising and guiding the telecalling team to achieve daily lead-generation, follow-up, and conversion targets. The role ensures smooth call operations, team productivity, and high-quality communication with prospective students and parents.

Key Responsibilities

1. Team Management & Supervision

• Lead, mentor, and monitor the telecalling team to ensure performance and productivity.
  
• Allocate daily call lists, set targets, and ensure timely follow-ups.
  
• Conduct regular team briefings, coaching sessions, and performance reviews.
  

2. Call Operations & Quality Control

• Ensure that all calls, follow-ups, and interactions are handled professionally and as per SOPs.
  
• Monitor live/recorded calls to ensure quality, accuracy, and compliance.
  
• Guide team members in handling difficult queries and escalations.
  

3. Lead Management & Conversion

• Oversee lead generation, follow-up scheduling, and database accuracy.
  
• Track the lead funnel and ensure timely movement from inquiry to conversion.
  
• Coordinate with counsellors/admissions team to support walk-ins and closures.
  

4. Reporting & Analysis

• Maintain daily/weekly/monthly reports on call performance, lead status, and team productivity.
  
• Share insights and recommendations to improve conversion rates and call efficiency.
  

5. Training & Development

• Conduct onboarding training for new telecallers.
  
• Regularly upskill the team in communication, objection handling, and product knowledge.
  

6. Coordination & Communication

• Liaise with admissions, marketing, and operations teams for campaigns and updated information.
  
• Ensure telecalling scripts, FAQs, and data sheets are always up to date.
  

Required Qualifications & Skills

• Graduate/PG degree (any discipline).
  
• 2–5 years of telecalling/inside sales experience; at least 1 year in a team lead role preferred.
  
• Strong leadership and communication skills.
  
• Ability to coach, motivate, and manage a team.
  
• Proficiency in CRM tools, Excel, and call-tracking systems.
  
• Strong problem-solving and customer-handling skills.
  

Key Competencies

• Team Leadership
  
• Communication Skills
  
• Target Orientation
  
• Time Management
  
• Customer Handling
  
• Reporting & Documentation
  
• Coaching & Feedback Skills

Contact: chaitra K

7259040740