Account Manager

Company Description DEEP INNOVATIVES PRIVATE LIMITED is a growing food production company based in Orissa, India, focused on delivering quality food products to its customers. The organization operates in a dynamic manufacturing environment, offering opportunities to work closely with production, quality, and supply chain teams. As the company expands, it is strengthening its commercial and customer-facing functions to support sustainable growth. Team members can expect a collaborative culture that values reliability, accountability, and continuous improvement, particularly at the Talcher location.

Role Description This is a full-time, on-site Account Manager role based in Talcher. The Account Manager will oversee key customer accounts, ensuring timely communication, issue resolution, and a high level of customer satisfaction. The role includes coordinating orders, tracking deliveries, and working closely with production and logistics teams to meet customer requirements. The Account Manager will monitor account performance, prepare regular reports, and identify opportunities to grow business within existing accounts. Daily responsibilities also include maintaining accurate records, supporting invoicing and payment follow-ups, and collaborating with internal stakeholders to improve service quality and operational efficiency.

Qualifications

• Strong customer relationship management skills, including the ability to build trust, manage expectations, and handle escalations professionally.
• Solid communication and interpersonal skills, with the ability to interact effectively with customers, internal teams, and leadership.
• Basic knowledge of sales or account management processes, including order handling, tracking, and follow-up.
• Competence in using office productivity tools (such as spreadsheets, word processing, and email) and maintaining organized account documentation.
• Attention to detail, problem-solving abilities, and a proactive approach to identifying risks and opportunities within accounts.
• Ability to work on-site in Talcher, collaborate in a manufacturing environment, and adapt to changing operational needs.
• Prior experience in account management, sales support, or customer service, preferably in food production or manufacturing, is an advantage.
• Bachelors degree in Business, Commerce, Management, or a related field is preferred, or equivalent practical experience.