Business Analyst – Atlassian Cloud Migration (Testing, Deployment, Hypercare)

About The Role

• We are seeking an experienced Atlassian Business Analyst with a strong focus on testing, UAT
• coordination, deployment planning, and Hypercare execution to support a strategic migration
• from Atlassian Data Center to Atlassian Cloud (Jira and Confluence). This role is central to
• ensuring a high-quality, well-governed, and minimally disruptive transition for our engineering,
• IT, and business teams. You will own the end-to-end testing lifecycle, lead UAT coordination
• and execution, drive defect triage and reporting, and serve as a key orchestrator of deployment
• and Hypercare activities — while acting as a critical liaison between technical teams,
• stakeholders, and vendors.
• Key Responsibilities

• Testing Strategy & Execution
• Define, own, and execute a comprehensive end-to-end testing strategy across all migration

phases, including functional, regression, integration, and smoke testing

• Develop detailed test plans, test cases, and test scripts aligned to migration scope, integration

dependencies, and business-critical workflows

• Coordinate and execute testing across Jira Software, Jira Service Management, and

Confluence — validating workflows, schemes, permissions, project configurations, and

Marketplace app functionality in the Cloud environment

• Validate that all integrations (CI/CD pipelines, REST API consumers, third-party apps) are

functioning as expected post-migration

• Maintain a centralized test case repository and ensure traceability from requirements through

test execution and sign-off

• UAT Coordination & Execution
• Serve as the primary coordinator for all UAT activities, managing scheduling, participant

onboarding, environment readiness, and execution tracking

• Partner with business stakeholders, integration owners, and platform teams to define UAT

scope, entry/exit criteria, and acceptance standards

• Facilitate UAT sessions, providing guidance and real-time support to testers throughout

execution cycles

• Track UAT progress against plan, proactively identifying blockers and escalating risks to keep

execution on schedule

• Obtain and document formal UAT sign-off from stakeholders prior to go-live authorization
• .
• Defect Triage, Tracking & Reporting
• Lead defect triage sessions, facilitating prioritization discussions with technical and business

stakeholders to assess severity, impact, and resolution ownership

• Maintain a structured defect log (in Jira), ensuring all issues are clearly documented with

reproduction steps, severity ratings, ownership, and resolution status

• Produce regular testing status reports and defect dashboards for project leadership, surfacing

trends, blockers, and go/no-go risk indicators

• Track defects through the full lifecycle — from identification through resolution, retest, and

closure — ensuring nothing falls through the cracks

• Define and enforce defect SLAs in alignment with migration risk thresholds and go-live criteria
• .

s7 Deployment Planning & Execution

• Collaborate with technical leads and project managers to develop detailed deployment plans,

including cutover sequencing, task ownership, timing windows, and dependency mapping

• Maintain and manage cutover runbooks and checklists, ensuring all pre-cutover, during-

cutover, and post-cutover steps are clearly defined and assigned

• Develop and maintain rollback plans with clearly defined trigger criteria and execution steps
• Coordinate with Atlassian, third-party vendors, and internal platform teams during migration

execution windows to ensure smooth, on-plan delivery

• Track deployment task completion in real time during cutover events, flagging deviations and

driving rapid decision-making

• )
• Hypercare Planning & Execution
• Design and own the Hypercare plan, defining support coverage models, escalation paths,

monitoring checkpoints, and issue response SLAs for the post-go-live stabilization period

• Serve as the Hypercare execution lead, coordinating daily standups, issue intake, triage, and

resolution tracking during the stabilization window

• Monitor system health, integration performance, and user-reported issues in real time following

migration go-live

• Produce daily Hypercare status reports summarizing open issues, resolution progress, user

impact, and overall system stability

• Define and manage the criteria for Hypercare exit, ensuring all critical issues are resolved and

stakeholders formally acknowledge transition to steady-state support – Planning, Risk & Dependency Management

• Maintain a RAID log (Risks, Assumptions, Issues, Dependencies) with a focus on testing and

deployment risks

• Identify and escalate blockers that could impact UAT completion, deployment readiness, or

Hypercare stability

• Collaborate with integration owners to ensure all connected systems are included in test scope

and deployment sequencing

• Support go/no-go decision-making by providing clear, data-driven readiness assessments

based on testing outcomes and open defect status

• )
• Documentation & Reporting
• Create and maintain migration documentation including test plans, UAT coordination guides,

defect triage logs, deployment runbooks, cutover checklists, and Hypercare playbooks

• Develop stakeholder-facing status reports and dashboards that translate technical testing and

deployment details into clear, actionable insights

• Ensure all documentation is version-controlled and kept current throughout all migration

phases

• Post-Migration Optimization User Training: Updating documentation and training users on the

differences between Data Center and Cloud functionality.

Required Qualifications

• 5+ years of experience as a Business Analyst or QA/Testing Coordinator, with at least 2+

years focused on Atlassian platforms (Jira Software, Jira Service Management, Confluence)

• Demonstrated experience leading UAT coordination and execution on large-scale platform

migrations or enterprise system implementations

• Proven track record managing defect triage processes, including logging, prioritization,

tracking, and reporting through resolution

• Experience developing and executing deployment runbooks, cutover plans, and rollback

strategies

• Hands-on experience designing and executing Hypercare support models for post-go-live

stabilization

• Strong proficiency with Jira for defect tracking and reporting (dashboards, filters, and custom

reports)

• Experience with Atlassian Data Center to Cloud migrations or large-scale Atlassian platform

upgrades, Specifically the differences in API and functionality between Data Center and Cloud

• Strong understanding of Jira and Confluence administration, including workflows, schemes,

permissions, and project configurations

• Excellent organizational, communication, and stakeholder management skills with the ability to

drive accountability across cross-functional teams

Preferred Qualifications

• Familiarity with Atlassian Cloud migration tools (Jira Cloud Migration Assistant, Confluence

Cloud Migration Assistant)

• Experience with enterprise SSO/SAML integrations (Okta) in the context of Atlassian Cloud

testing and validation

• Knowledge of Atlassian Access / Guard and cloud security/governance features
• Background in ITSM or DevOps environments
• Experience working in a cybersecurity or high-compliance technology environment
• Familiarity with tools such as ServiceNow, Salesforce, GitLab, Jenkins, Slack, or similar that

commonly integrate with Jira/Confluence

What Youll Bring

• A structured, execution-focused approach to managing complex testing and deployment

workstreams in a fast-moving enterprise environment

• The ability to drive accountability across stakeholders, testers, and technical teams to keep

UAT and deployment activities on track

• A sharp eye for defect patterns and risk signals, translating testing data into clear go/no-go

recommendations for leadership

• A proactive, calm-under-pressure mindset — especially during high-stakes cutover and

Hypercare windows

• Comfort operating in a fast-paced, security-focused enterprise environment where precision

and reliability are non-negotiable

Skills: hypercare,jira,confluence,atlassian