Accounts Receivable & Collections Manager

Key Responsibilities

Accounts Receivable & Collections

• Oversee end-to-end invoicing and collections processes of the offshore team
• Oversee accurate and timely recording of collections
• Partner and liaise closely with business partners and customers as subject matter expert
• Monitor AR aging and drive timely follow-ups on outstanding balances
• Act as escalation point for complex customer collection issues

AR Inbox & Customer Communication

• Own and manage the shared AR inbox
• Ensure timely, clear, and professional responses to customer queries
• Bring structure and prioritization to high-volume communication

Offshore and Onshore Team Management

• Manage and guide an offshore and onshore AR team
• Provide clear direction, training, and ongoing support
• Monitor performance, quality, and productivity
• Drive accountability and continuous improvement
• Report to onshore manager

Preferred Qualifications

• 8-10 years of experience in Accounts Receivable, Collections, or Finance Operations
• Experience in NetSuite, Workday, Salesforce and other business platform and applications.
• Experience in a fast-paced or scaling environment
• Experience with NetSuite, Billing portals such as Coupa, Tungsten, Ariba etc
• Advanced Excel / Google Sheets skills