Customer Service Executive/Process Executive

• ob Title: Customer Success Specialist
• Location: Chennai (on-site)
• Experience: 35 years in SaaS/CPaaS/Technology
• Role Overview

A Customer Success Specialist is responsible for ensuring customers achieve maximum value from the company’s products or services. This role focuses on onboarding, relationship management, product adoption, retention, and overall customer satisfaction.

We are looking for a high-ownership Customer Success Specialist who can drive adoption, retention, and growth across our customer base.

Key Responsibilities

• Act as the primary point of contact for assigned customers.
• Own and drive customer subscription renewals to ensure retention and recurring

revenue.

• Manage customer onboarding and ensure smooth product adoption.
• Understand client goals and align product usage to business outcomes.
• Build long-term relationships to improve retention and reduce churn.
• Conduct regular check-ins, health reviews, and success planning sessions.
• Identify upsell and cross-sell opportunities in collaboration with sales teams.
• Resolve customer issues by coordinating with support, product, and technical

teams.

• Track customer metrics, feedback, and usage patterns.
• Maintain accurate records in CRM tools.
  

Note: Hindi is a plus. Male candidates preferred.