Consultant, Global Trade Service (GTS) – Application Management Services - Hyderabad, Chennai, Mumbai, Pune, Bangalore, Gurugram(Big4jobs)

Summary
Position Summary
Do you have a passion to support Deloitte Tax in helping global clients transform their Global Trade solution? Are you a team player with a practical, business-oriented mindset? Do you enjoy working in an ever-changing global environment with fast-moving markets and evolving business models? If the answer to all the above is “Yes,” come join us in the International Tax group.
We are a recognized leader in solving some of the complex business problems for our clients, differentiated by our ability to execute on the insights we provide. Our multi-disciplinary competencies allow us to address CXO issues from several angles.
Deloitte Tax Services India Private Limited (“USI Tax”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines have obtained support through USI Tax practice. USI Tax offers you opportunities to learn U.S. taxation, a sought-after career option.
Deloitte Tax is leading clients through the tax transformation taking place in the marketplace by offering a broad range of fully integrated tax services and add greater impact to their clients by combining technology and tax technical resources to uncover insights and for navigating an increasingly complex global environment.
Work you will do.
Our team specializes in effective technology-enabled methodologies and providing leading practices for global trade programs that address both international and local requirements, as well as embed international trade controls into day-to-day business operations.
Responsibilities

• Candidate will be responsible for day to day support and maintenance of SAP GTS system including troubleshooting issues, resolving tickets, and addressing user enquiries
• Mentor and develop team members, fostering a collaborative and high-performance work environment.
• Oversee the delivery of AMS services for GTS, ensuring adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Build and maintain strong relationships with clients, understanding their business needs and ensuring their satisfaction with AMS services.
• Resolution of incidents and problems related to GTS, ensuring timely resolution and root cause analysis.
• Implement and maintain incident and problem management processes, ensuring compliance with ITIL best practices.
• Identify opportunities for continuous improvement in AMS processes and services for GTS.
• Prepare and present regular reports on AMS service performance, including metrics, trends, and improvement initiatives
• You will contribute to the development and growth of the SAP GTS practice globally.
  

The Team
The GTA practice is composed of operations specialists, Global Trade Management technology specialists, customs brokers, auditors, and trade management professionals who help importers and exporters achieve worldwide compliance and realize efficiencies and advantages in their global supply chain. You will be based in India and support Deloitte Tax to serve clients with international operations and supports their global trade compliance requirements.
Qualifications
Required:

• You have a university degree (bachelors or above) in these or related areas of studies: engineering /STEM, information management, information systems, computer sceince, business (international relations, finance)
• Minimum of 3 years of working experience in implementing/Supporting SAP GTS projects.
• The Candidate must have a strong knowledge in GTS configuration and functionalities of compliance, Customs, Trade Preference and Intrastat reporting.
• Strong project management and stakeholder management skills.
• Become a role model for team by demonstrating effective management skills.
• Must be highly organized and results oriented with strong verbal and written communication skills
• Effective Problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to details
• Ability to thrive in managing multiple simultaneous projects on time and budget.
  

Work Location: Mumbai, Hyderabad, Gurugram, Bengaluru, Chennai, and Pune.
Shift Time – 11am – 8pm IST
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.
Our inclusive culture
At Deloitte, we value our people and work to build an inclusive culture, where our people are encouraged to bring their authentic selves to work. Our commitment has led to outstanding results in terms of attracting, retaining, and advancing a diverse workforce. We drive multiple efforts focused on intentional hiring, increasing awareness and sensitization, and ensuring a safe work environment for all professionals. We are regularly recognized as an employer of choice across a range of aspects, including inclusion, well-being, innovation, leadership, and a place to start your career. To learn more, check out our latest accolades .
Professional development
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. DU: The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office, represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India .
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you .
Recruiting tips
From developing a standout resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
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Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloittes purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 205702