Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking services.
• Process payments, perform transactions, and provide accurate information on account balances and services offered by the bank.
• Troubleshoot issues with payment processing systems and escalate complex problems to senior team members when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 1-12 years of experience in a similar role within an international voice process environment.
• Strong knowledge of banking processes, products, and services.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.
• Ability to work in a fast-paced environment with multiple priorities.