Senior Manager - Finance & Accounting ( US Clients )

Role & responsibilities

We are looking for an experienced Senior Manager to lead our Finance & Accounting Operations, supporting US-based clients. The role involves managing a high-volume, client-facing finance and accounting delivery environment, similar to a contact centre/shared services model.

The ideal candidate should have strong knowledge of US accounting and financial processes, proven experience in managing large teams, driving operational excellence, and building strong relationships with US clients.

Key Responsibilities

• Lead and manage end-to-end Finance & Accounting operations for US-based clients.
• Drive service delivery, operational performance, productivity, quality and process efficiency.
• Manage large teams handling US accounting, bookkeeping, financial reporting and related accounting processes.
• Act as a key point of contact for US clients, managing escalations, business reviews and service expectations.
• Ensure adherence to US GAAP, accounting standards, internal controls and compliance requirements.
• Drive operational KPIs, SLAs, turnaround times, customer satisfaction and process improvement initiatives.
• Identify opportunities for automation, process optimisation and operational transformation.
• Work closely with business stakeholders to understand client requirements and ensure consistent service delivery.
• Build, mentor and develop high-performing teams, including managers and team leaders.
• Drive capacity planning, workforce management, resource utilisation and overall operational efficiency.
• Take ownership of operational governance, performance reviews and strategic business initiatives

Preferred candidate profile

• 1215+ years of experience in Finance & Accounting, US Accounting, Financial Operations or Business Process Services.
• Strong understanding of US accounting practices, US GAAP, bookkeeping, financial reporting and month-end/year-end closing.
• Proven experience managing large-scale Finance & Accounting operations or contact centre/shared services environments.
• Experience handling US-based clients and managing senior stakeholder relationships.
• Strong people leadership experience, with the ability to manage multiple teams through managers and team leaders.