Deluxe Media - Team Lead - Accounts Payable

Note: Dubbing experience is preferred.

Title: Dubbing AP Team Lead.

Reports to: Assistant Manager/Manager - Dubbing Support Services.

Business Unit: Dubbing Support Services.

Position Overview:

The role leads the team responsible for end-to-end PO creation, SAP-related operations, invoice auditing, and freelancer payment operations, ensuring accuracy, compliance, and on-time execution at scale.

The Team Lead owns the team's performance against quality and SLA targets, governs the monthly pay cycle, drives process improvements, and serves as the primary point of contact for internal stakeholders, global counterparts, and external freelancers on escalated and sensitive matters.

The position is accountable for delivering a consistent, seamless payment experience, building the team's capability, and protecting key cross-functional relationships.

Roles & Responsibilities:

• Owning monthly Invoice Audit QC across the team, including sample-based review of work performed by Coordinators and Senior Coordinators.
• Driving and reporting on team-level accuracy targets; root-causing recurring quality issues and embedding corrective measures.
• Governing the monthly pay cycle end-to-end and ensuring all freelancer payments are released on schedule.
• Owning SLA performance on internal and external payment tickets; reallocating workload as needed to protect SLAs.
• Ensuring monthly closure of all user-requested payments and freelancer-flagged incorrect payments across the team's portfolio.
• Approving payment edits, corrections, and non-standard uploads that fall outside the automated payment process.
• Owning the exception process for payment failures and other workflow breaks, including downstream communication with affected freelancers.
• Maintaining the freelancer Tariff card governance process on the company platform in collaboration with the Bids & Billing team.
• Researching projects and building the team's understanding of how Dubbing and adjacent work is paid.
• Acting as the primary point of contact for senior internal stakeholders, global colleagues, and interconnected departments on payment matters.
• Building and maintaining trusted working relationships across cross-functional partners (Finance, Production, Talent, Operations) and external freelancers.
• Triaging incoming escalations and ensuring appropriate routing, ownership, and closure; briefing the Manager on risks and reputational matters as they arise.
• Leading weekly team meetings and conducting 1:1s with direct reports; coaching the team on accuracy, prioritization, and stakeholder handling.
• Managing team capacity, leave coverage, and workload distribution; contributing to hiring, performance reviews, and development planning.
• Owning the team's productivity tracker - consolidating, analyzing, and reporting trends to the Manager monthly.
• Identifying and driving process improvements across QC, payment uploads, exception handling, and reporting.
• Deputizing for the Manager during absences on operational decisions.

Skills and Attributes:

• Strong attention to detail combined with the ability to set and enforce accuracy standards across a team.
• Deep understanding of financial processes, invoice validation, and payment workflows.
• Proven stakeholder management skills, with the ability to communicate credibly with senior leaders, global counterparts, and external partners.
• Experience leading and developing a small team - coaching, performance feedback, and capacity planning.
• Excellent written and verbal communication, with the ability to adapt tone for operational, technical, and senior audiences.
• Strong analytical and problem-solving skills, with the ability to translate data into insights and corrective action.
• High proficiency in MS Excel and other reporting tools; comfortable moving between transactional detail and aggregated reporting views.
• Track record of delivering against strict deadlines, particularly through monthly pay cycle peaks.
• Strong organizational and time management skills, with the ability to prioritize across the team and protect critical timelines.
• Experience owning ticketing systems and SLA frameworks.
• Ability to lead cross-functional collaboration across global teams and inter-connected departments.
• Working knowledge of media/localization workflows (subtitle or dubbing payments) strongly preferred.
• High level of accountability, ownership, and sound judgment in managing critical payment processes.
• Process improvement mindset, with the ability to identify systemic issues and design durable solutions.
• Adaptability and willingness to take on additional scope as the function evolves.
• Familiarity with enterprise tools/platforms.

Equal Employment:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work.

It is our policy to provide equal employment opportunities to all applicants and employees.

Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, or any other discriminations.