Quality Manager, Quality Team Lead, And Quality Analyst – International BPO
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Job Description
???? Were Hiring: Quality Manager, Quality Team Lead, and Quality Analyst International BPO ????
???? Salary Up to ?13-13.5 LPA ????
???? Location: Bangalore / Gurgaon
Are you a quality-driven professional ready to make a big impact in a fast-paced, global environment We are looking for dynamic and enthusiastic individuals to join our team at various levels, from Quality Manager to Quality Analyst. If you&aposre passionate about continuous improvement, data-driven decision-making, and leading teams to excellence, this is your chance to shine!
???? Positions Available:
- Quality Manager Up to ?13-13.5 LPA
- Quality Team Lead (TL) ?9 LPA
- Quality Analyst ?7 LPA
What Youll Do:
? Drive Excellence in Transaction Quality and Delivery Enhance key metrics like NPS, CSAT, and FCR.
? Own KPIs Manage Transaction Quality & Client KPIs, ensuring high performance and client satisfaction.
? Innovate & Improve
? SLA & SLO Metrics Own the reporting of critical metrics and customize processes to exceed client expectations.
? Ensure Compliance Manage audit SLAs, process control, and quality assurance to ensure adherence to high standards.
? Lead & Mentor Provide crisp, actionable feedback to front-line teams, drive training, and elevate team performance.
? Collaborate Across Teams Work with Quality & Compliance to identify opportunities for process improvements and refine workflows.
What Were Looking For:
???? Experience in Quality Management: Expertise in managing quality systems, tools, and process improvement strategies.
???? Data-Driven Mindset: Strong analytical and quantitative skills to track, interpret, and leverage data to improve processes.
????? Excellent Communication: Exceptional communication skills in English (oral and written) with excellent comprehension.
???? Leadership Qualities: Proven ability to lead, motivate, and drive teams to exceed goals.
???? Global Mindset: Ability to work in a 24/7 environment, adapting to night shifts and weekends.
???? Educational Qualifications: Graduate in any discipline.
???? Six Sigma Lean Certification (Preferred for Quality Manager and TL roles).
???? Process Oriented: Strong organizational, decision-making, and planning skills to execute projects effectively.
Why This is an Opportunity You Cant Miss:
???? Competitive Salary: Up to ?13-13.5 LPA for Quality Manager, ?9 LPA for Team Lead, ?7 LPA for Analyst.
???? Career Growth: Fast-paced, rewarding roles with immense opportunities for leadership and growth.
???? Work-Life Balance: Enjoy 5 days of working with rotational shifts, ensuring work flexibility.
???? Impactful Role: Drive game-changing quality initiatives, improve customer satisfaction, and take ownership of your career development.
How to Apply:
???? Apply now by filling out the form below:
???? Application Form
Ready to Join the Revolution in Quality
???? Call/WhatsApp: 7836850555
???? Email: [HIDDEN TEXT]
#QualityManager #QualityTeamLead #QualityAnalyst #InternationalBPO #HiringNow #ProcessImprovement #LeadershipOpportunity #CareerGrowth #QualityExcellence #JoinOurTeam
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Important dates & deadlines?
Application Deadline
02 May 25, 04:46 PM IST
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