Customer Relationship Management Analyst Salesforce

Job Title: Data Analyst – Salesforce Tableau CRM (TCRM)

Years of Experience: 1-3 years

Location: Pune & Mumbai

Technical

• Minimum 1.5 Years of Experience in Salesforce Analytics (TCRM)
• Tableau CRM is a must, minimum 1 year of experience
• Hands-on in Recipe building for complex transformation.
• Well Versed in Data Flow development.
• Experience in SAQL

• Knowledge of Salesforce CRM (Sales and Service Cloud)
• Knowledge of Einsteins Discovery and Predictive Modelling is added.
• Advanced knowledge of DBMS Language SQL
• Shapes business and query logic as a basis for analytics (dashboards and deep dives)
• Technical proficiency in database design development, data models, techniques for data mining, and segmentation.
• Continuously strives to automate processes to perform data analyses and provides actionable insights
• Independently performs deep RCAs, generates actionable insights and where applicable, identifies new data-driven opportunities for the business
• Develops standards and processes for QC validation, anomaly detection and alert notifications.

Operational

• Able to present, articulate, and report to stakeholders
• Accountable for timely delivery with the right quality

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  Demonstrates good understanding of the business context and the analytical/reporting needs
• Communicates effectively around aspects of project execution: requirements, timelines, dependencies, priorities and impact
• Proves to be a team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.

Preferred

• Masters degree in computer science, Engineering, Math, Finance, Statistics or a related discipline
• Experience working with SQL
• Experience and ability to effectively gather information from multiple data sources
• Knowledge and direct experience using business intelligence reporting tools such as Tableau, Looker etc.
• Ability to multi-task while managing deadlines, ability to perform well under pressure, and ability to work independently
• Ability to work across multiple teams and build relationships to understand business operational process complexities
• Strong communication skills, both verbal and written