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Job Description
- As a Chat Service Representative in Ahmedabad, Gujarat, you will have the opportunity to assist customers and provide them with peace of mind. Your main responsibility will be resolving customer issues through various chat services such as chat, text, email, social media, and direct messaging. By promptly answering customer inquiries, offering product consultations with empathy, and resolving their concerns with a positive attitude, you will play a crucial role in elevating their overall customer experience from average to exceptional.
Reporting to the Team Lead, you will play a key part in enhancing customer satisfaction and contributing to the team's success. Your typical day will involve efficiently handling incoming customer communications and resolving issues through written communication.
To excel in this role, you should have at least 1 year of customer service experience, although freshers are also encouraged to apply. Strong written communication skills, attention to grammar and spelling, a High School Diploma, computer proficiency, and the flexibility to work in a 24/7 environment are essential requirements for this position.
In return, you can expect supportive leadership, a diverse and community-oriented work environment, ample opportunities for career growth and learning, competitive compensation, performance bonuses, and benefits beyond the ordinary.
This is a full-time, permanent position open to fresher candidates. The benefits include food provision and Provident Fund, with a schedule involving rotational shifts and weekend availability. Performance bonuses and shift allowances are also provided. Candidates must be comfortable with rotational shifts, with cab facilities available for night shifts. Proficiency in English is required for this role, and the work location is in person at Ahmedabad, Gujarat.,
Skills
Customer SatisfactionCustomer ServiceCustomer RelationshipGrammarCustomer ServiceWritten CommunicationComputer SkillsSpellingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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