Lead ServiceNow Developer

Job Position (Title) :Lead/ Sr. Lead ServiceNow Developer

Experience Required : 8 Years +

Job Type : Full- Time

Location : Gurugram/ Hyderabad

Technical Skill Requirements

• Proven experience in ServiceNow (minimum 6 years).
• Hands-on experience with CMDB design, implementation, and maintenance.
• Experience in process consulting and aligning technical solutions with business processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
• Excellent troubleshooting and analytical skills.

Role and Responsibilities

• Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills

• Strong communication and stakeholder management abilities.
• ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.
• Experience in ServiceNow integrations using REST/SOAP APIs.
• Exposure to Agile and DevOps methodologies.
• Knowledge of performance tuning and platform security best practices.