Sales Expert

Company Description Dezy (Smiles.ai) is a rapidly growing dental chain with a strong digital presence, founded in 2019 by IIT/IIM alumni and backed by renowned investors. The company operates across India, offering a wide range of dental services. Dezy emphasizes accessibility and convenience through online consultations, in-clinic walk-ins, and at-home dentist visits.

Role Description:

• This is a full-time, on-site Sales Expert role based in Bengaluru South.
• The Sales Expert will engage with prospective and existing patients to understand their dental needs, explain suitable treatments, and guide them through service options such as in-clinic visits, online consultations, and at-home care.
• Responsibilities include handling inbound and outbound calls, following up on leads from digital channels, and converting inquiries into confirmed appointments or treatment plans.
• The role involves maintaining accurate records in the CRM, coordinating with clinic and operations teams, and ensuring a smooth patient journey from first contact to post-treatment follow-up.
• The Sales Expert will also provide feedback on customer insights to improve sales processes, marketing campaigns, and overall service offerings.

Qualifications

• Strong consultative selling abilities, including lead qualification, objection handling, and conversion of inquiries into appointments or treatments.
• Excellent communication and interpersonal skills, with the ability to explain dental services clearly and build trust with diverse patient profiles.
• Comfort with digital tools and CRM systems, including managing pipelines, updating records, and working with online lead sources.
• Basic understanding of or strong interest in healthcare or dental services, with a willingness to learn treatment offerings and terminology.