Walk-in || Collection Executive

Role & responsibilities

• Contact customers through calls to follow up on overdue loan payments and pending EMIs.
• Ensure timely recovery of outstanding loan amounts.
• Handle customer queries related to repayments and outstanding dues.
• Negotiate suitable repayment plans with customers.
• Maintain accurate records of collection activities and customer interactions.
• Follow up regularly with customers to achieve assigned collection targets.
• Coordinate with the team leader and collection department to improve recovery performance.
• Ensure professional and ethical communication with customers.